We deliver a quality service to maintain excellent customer relations
It is the policy of Midland Landscaping Ltd that all of our activities are carried out in accordance with our business management system. The Midland Landscaping Ltd business management system & health and safety policy sets out the organisation and arrangement of the management systems.
The business management system contains all the procedures and associated documentation to manage and control our business.
Quality is a degree of excellence
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future. From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.
This quality policy statement has been implemented into the Midland Landscaping Ltd management system and will be reviewed at regular intervals.
- We deliver a quality service to maintain excellent customer relations
- Customer satisfaction remains inherent to our business
- Our customer’s requirements have been fully understood and met
- All work is carried out consistently to a defined standard
- We have the skills and resources to fulfil our customer requirements
- Our staff are fully trained and involved in quality improvement they are issued
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We strive to continuously improve our systems and procedures
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We only use services that meet our own quality assurance standards
- A professional approach to customer interface is maintained at all times
- Any complaints are dealt with efficiently and within an acceptable time period
- Midland Landscaping Ltd recognises the importance that the quality of our service has to the future of our business.
Accredited & Recognised Working Practices
Midland Landscaping is accredited by the following and recognised, safety and quality schemes : CHAS, Avetta, Risqs. We ensure that our policies, insurances and standards are reviewed annually to keep a high standard and quality in safe working practices.
Midland Landscaping is a member of BALI who audit and ensure that we meet industry standards for quality, performance, health and safety and also support our team to keep improving what we do within the specific scope of the landscape management field.
We welcome the opportunity to tender for any new or existing developments
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